Crisis Support Workers bringing hope to our community

Dedicated frontline staff provide guidance, stability and compassion when community members need it most

Every day, community members walk through the doors of the Rideau-Rockcliffe Community Resource Centre (RRCRC) for different reasons: to take part in a program, access the Emergency Food Bank or simply connect with their neighbours. No two stories are the same. 

In the hallways of the former Rideau High School at 815 St. Laurent Blvd., you’ll meet people of all ages, backgrounds and experiences — many of whom are searching for hope and support during a difficult time.

That’s where the RRCRC team steps in.

Among them are the Centre’s two Crisis Support Workers — dedicated frontline staff who provide guidance, stability and compassion when community members need it most. For someone in crisis, that conversation can be life changing.

I recently sat down with one of them, Gaela, to learn more about the critical, often unseen work happening every day in our community.

Gaela’s story

Despite the heavy issues she encounters daily, Gaela greets everyone with a warm smile and a calming presence. Her laugh fills the room. This is Gaela’s story and a glimpse behind the scenes at the RRCRC.

Tell me a little bit about yourself.  

I’ve been working as a Crisis and Support Worker at the RRCRC for almost two years now. I’m passionate about helping people navigate challenging life circumstances and connect with the resources they need to regain stability and hope. My background is in social services and community support, and I’m committed to building strong relationships with clients based on trust, empathy and empowerment.

Can you describe what a typical day looks like for you at the Centre? 

Every day is different. Much of my time is spent meeting with individuals and families in crisis — providing emotional support, assessing needs and connecting them with essential resources such as housing support, food assistance, counselling and financial aid. I also do outreach in the community, advocate on behalf of clients and collaborate with other service providers to ensure holistic support.

What kinds of crises do you help people with most often? 

Many clients reach out for support with housing instability, financial hardship, mental health challenges or family stress. We also help individuals dealing with food insecurity, domestic violence or barriers to accessing government benefits and community resources. 

What are some of the biggest challenges your clients are facing right now? 

The demand for crisis support has grown significantly; more individuals and families are seeking help than ever before. The biggest challenges include finding safe and affordable housing, managing financial strain, and accessing mental health services in a timely manner. Many clients are also coping with feelings of isolation and uncertainty about their future. 

Can you share an experience that reminded you why this work matters? 

One moment that stands out is when I helped a client who was facing a lack of secure safe housing after months of uncertainty. Seeing the relief on their face and knowing they finally had a place to call home was incredibly rewarding. It reinforced how essential our work is and how much of an impact accessible and compassionate support can have on someone’s life.

What keeps you motivated on difficult days? 

Knowing that even small actions can make a real difference keeps me going. Sometimes just listening to someone or helping them take the next step toward stability can have a lasting impact. The strength and resilience of the people I work with remind me why this work matters.

Your support helps Gaela and the RRCRC continue their critical work in our neighbourhood. To learn more, donate or book an appointment, visit www.crcrr.org.

Gabrielle Davis is the Communications and Fund Development Lead, RRCRC.